Carers views 2026

Newcastle Hospitals are working with Newcastle Carers to better understand the experience of carers who look after someone using Newcastle hospitals services.

We want to improve the experience of carers and, by completing this survey, you will help us to better understand the current experience and identify any areas for improvement.

The data in this survey is collected anonymously and you will not be identified when the information is reported.

If you have any questions about the survey or need any support to complete it, please contact the Experience of Care Team on nuth.experienceofcare@nhs.net or telephone 0191 2231382. If you would like to contact Newcastle Carers, please go to https://www.newcastlecarers.org.uk for information.

Please only answer the following questions if you are a carer (there is a description of what it means to be a carer below).

Who is a carer?

If you are caring for someone who is ill, disabled, has mental health problems or an addiction - and they could not manage without your support - you are a carer.

You might be looking after someone close to you who needs help and support on a regular basis. Anyone can be a carer, at any time of their life.

A 'carer' is someone who provides unpaid - they're not employed to do this - care and support to someone such as a family member, friend or neighbour.

Please tick the following

Please tick the following:

Please answer the following questions about your last experience with Newcastle Hospitals in your role as a carer. Was this an:

When did this happen?

To help us understand the distance that carers and patients travel for their care, can you tell us which local authority area you are from:

Please answer the following and provide any further comments for each question in the space provided

1. The NHS staff involved in the care of the person I look after knew that I am a carer

2. NHS staff asked me about the needs of the person I care for so that care could be planned together

3. I received the communication regarding their care that I asked for. For example, appointment letters

4. The information I received regarding their care was clear and easy to understand

5. I was involved in decisions about the person I look after at a level that was right for me

Only answer questions 6 and 7 if the person you look after was a day case patient or had an inpatient stay

6. I was kept clearly informed about the person I look after's care and progress

7. I was informed in advance that the person I care for was being discharged

8. I was offered or signposted to support in my role as a carer from NHS staff

9. The support I was offered was helpful

10. As a carer, where do you get support from? (tick all that apply)

11. I sometimes put off my own care and treatment to prioritise the care of the person I look after

12. Have you ever had a carers assessment? (A carers assessment is carried out by your local council or an organisation that the council works with. The assessor will ask questions about how you are coping with caring to see what might make your life easier. A carer's assessment is free. For further information please visit https://new.newcastle.gov.uk/adult-social-care/about-adult-social-care/carers-assessment

13. Overall, how was your most recent experience of Newcastle Hospitals?

Demographic questions

We want to ensure our services are accessible and fair for everyone. To help us do this we ask the following questions.

Sharing this information is completely voluntary and anything you chose to tell us will be kept confidential. By completing this section, you can help us improve our service and support better experiences for everyone.

If you have any questions, please contact nuth.experienceofcare@nhs.net

How old are you?

At birth, were you assigned as

Is your gender different from the sex you were assigned at birth?

What is your religion?

What is your sexuality?

Do you have any of the following physical or mental health conditions, disabilities or illnesses that have lasted or are expected to last 12 months or more? (tick all that apply)

What is your ethnicity?

Do you have further comments or suggestions following your experiences as a carer using Newcastle Hospitals?

Thank you very much for taking the time to complete this survey